Help desk and user changes
User requests, sign-in problems, employee onboarding and departures, workstation setup, printers, and vendor coordination.
Managed IT services
IT support for the work your business does every day.
JMB manages user support, computers, Microsoft services, networks, and the recurring work that keeps an environment maintained. Jaen handles the technical direction and complex engineering, with support resources arranged for the agreed coverage.
Discuss IT supportA support agreement should be easy to understand.
You should know where to send a request, who receives it, how an urgent problem is escalated, and what is included in the monthly service. Those details are established before support begins.
JMB can serve as your outsourced IT provider or work alongside staff you already have. The first step is understanding your users, applications, equipment, vendors, and existing access. Then we agree on the service and any initial work needed.
What can be included.
The agreement identifies covered systems, licensing, support hours, and work that is quoted separately.
Microsoft and device administration
Microsoft 365 administration, accounts and access, managed devices, patching, endpoint protection, and configuration records.
Network and server care
Firewall, switching, wireless, servers, backup oversight, and escalation when a problem involves more than one system.
Technology roadmap and reviews
A practical 12-to-36-month plan for equipment lifecycle, recurring issues, recovery requirements, security improvements, licensing, growth, and the budget for the changes ahead.
How requests reach the right person.
Routine support
Requests go through the agreed support channel. Assigned help desk or technical resources handle the day-to-day work and record what was done.
Engineering escalation
Complex network, server, security, or migration issues reach Jaen for investigation and technical decisions.
Coverage and project work
Additional field, installation, or support resources are arranged for the engagement. Response expectations and after-hours arrangements are written down, not implied.
Questions about ongoing service.
Can you support a business with several locations?
Yes. JMB scopes coverage around the actual users, locations, applications, and service requirements. More locations require a delivery plan and the people to support it, not just a larger license count.
Do we have to replace our equipment?
No. Existing systems are assessed first. A recommendation to replace equipment should have a reason: support status, reliability, capacity, security requirements, or the cost of maintaining it.
Are major projects included in the monthly fee?
The agreement makes that clear. A server migration, office move, rebuild, or substantial expansion may need a separate proposal. Routine maintenance and project work should not be confused.
Related services
Looking for a different support arrangement?
Tell Jaen how many people and locations are involved, what systems matter most, and what your current support is missing.