Where does a request go?
Ask who receives routine requests, what hours are covered, how urgent issues are handled, and when an engineer becomes involved.
Choosing business IT support
Ask what the service actually includes.
Two IT proposals can list similar software and cover very different work. Use the same questions with each provider, including JMB, before comparing the monthly price.
Discuss your requirementsQuestions worth getting in writing.
Which work is included?
Compare users, devices, locations, applications, licenses, maintenance, and exclusions. Ask how a server migration or office move is quoted.
Who controls access?
Establish ownership of tenant access, domains, equipment, subscriptions, configuration records, and documentation.
How is recovery checked?
Ask which systems are backed up, who responds to failures, and what restore testing is actually included.
How does the relationship end?
Clarify notice, licensing, credentials, documentation, and handoff responsibilities before signing.
Price needs the context of the work.
A lower monthly figure may exclude work the business needs. A higher one may include services you do not need. The comparison is more useful when both proposals describe the same environment and requirements.
JMB will explain its scope, resource plan, and exclusions. You should be able to ask difficult questions without needing to understand every product in the proposal.
Related services
Need help making sense of the options?
Start with the requirements and the parts of the proposals that are unclear.