01
Business impact review
Critical processes, systems, owners, acceptable downtime, and data-loss tolerance are identified in business terms.
Backup, recovery, and continuity
A green backup dashboard is not a recovery plan.
JMB helps businesses determine what must survive, how quickly it must return, whether the backups can actually be restored, and what happens when identity, servers, cloud services, or a location become unavailable.
Request an IT leadership reviewRecovery is an operating sequence
Restore the business—not merely the files.
Useful recovery planning begins with business dependencies: identity, applications, servers, communications, internet, credentials, vendors, and the order in which operations must return.
Jaen’s recovery experience includes ransomware incidents, failed infrastructure, virtual servers, cloud and on-premises systems, isolated backup strategies, and restoration decisions made while the business is under pressure.
What the work covers
A practical path from risk to a supportable environment.
02
Backup architecture
Local, cloud, immutable, offline, replicated, and application-aware options are matched to threats and recovery objectives.
03
Restore validation
Backups are tested against actual recovery requirements instead of being trusted because the most recent job reports success.
04
Ransomware resilience
Isolation, credentials, administrative paths, retention, monitoring, and recovery access are designed to survive compromise.
05
Recovery runbooks
The sequence, credentials, vendors, dependencies, communications, and decision owners are documented before the emergency.
06
Incident leadership
When an event occurs, technical containment and restoration stay connected to business priorities and defensible decisions.
When to call
The backup exists—but the organization cannot answer the recovery questions.
- No one can show the date and result of the last full restore test
- Backups depend on the same identity or infrastructure they are meant to recover
- Recovery time and acceptable data loss have never been agreed with leadership
- The restoration order for servers and applications is undocumented
- A ransomware event would leave vendors, leadership, and technical staff improvising
Common questions
Straight answers before the first call.
Can you test our existing backups?
Yes. Testing scope depends on the platform and risk, but the objective is to prove recoverability without putting production data or systems in danger.
Do we need a second backup product?
Not automatically. The correct design depends on where data lives, how systems authenticate, current retention, immutability, recovery objectives, and which failure scenarios the existing platform can survive.
Can JMB help after ransomware?
Yes. Jaen has led containment, recovery, hardening, and modernization after real ransomware incidents. Active incidents require immediate, controlled triage.
Is disaster recovery only for servers?
No. Microsoft 365, identity, internet, networking, phones, cloud applications, endpoints, facilities, vendors, and administrative access may all be part of continuity.
Direct access. Senior judgment.
Know what recovery looks like before the business is forced to find out.
Start with the systems you cannot operate without and the last time someone proved they could be restored.