Difficult troubleshooting
A problem crosses the network, server, identity, storage, or application boundary and needs a coordinated investigation.
Co-managed IT
Keep your IT team. Bring me in where they need help.
An internal team may know the business well and still need help with a difficult outage, a migration, an unfamiliar platform, or a project that will not fit into the normal workload.
Discuss the workAdd capability without reorganizing the department.
JMB can take a defined engineering assignment or provide an agreed escalation role alongside your existing team. We establish who owns each system, who approves changes, and how the work is recorded.
Jaen works with your staff, application vendors, carriers, and other providers. The objective is to solve the problem and leave the team with useful documentation, not create a second set of undocumented changes.
Where an outside engineer can help.
Migration and project delivery
Firewall replacements, switch changes, Microsoft migrations, server work, office moves, and equipment-room rebuilds.
Design review
A second set of eyes on addressing, routing, security, redundancy, licensing, or the implementation sequence before a change.
Documentation and handoff
Topology, configuration records, dependencies, validation checks, and knowledge transfer to the people who will maintain the environment.
Make the division of work explicit.
A useful engagement states what your team handles, what JMB handles, and which decisions need approval. Administrative access is granted for the work rather than shared informally.
A focused project does not automatically include ongoing support. When recurring engineering or escalation is needed, we agree on coverage and response expectations separately.
Related services
What does your team need off its plate?
Bring the issue, the proposed change, or the project backlog. We can define the part JMB should own.